Banking Sector
Dail Éireann — 2026-09-29
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Cian O'Callaghan (SD), Dublin Bay North

In the case in question, this is not an uncontactable customer. The family took out a tracker mortgage with KBC. For years, the bank charged them the wrong rate, which KBC eventually admitted to. When KBC left the Irish market in 2023, the family's mortgage was transferred to Bank of Ireland. The overcharging did not stop. It carried on under Bank of Ireland. The customer wrote to Bank of Ireland's CEO and asked to meet, but the bank refused. Instead, the arrears letters kept coming, as did the repossession warnings. In the end, the customer was being overcharged to the point where he could afford the mortgage. He was forced to sell his family home. This had a devastating impact. I have written to the CEO of Bank of Ireland raising this case, and I have yet to receive a response. Does the Minister accept that there could be many more people in this loan book affected by overcharging? Will he, as Minister for Finance, ask the Central Bank to examine how incorrect balances from redemption figures persisted after years of tracker remediation and how many other customers are affected?

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Record URI: https://data.oireachtas.ie/akn/ie/debateRecord/dail/2026-09-29/debate/main
Retrieved: 2026-10-05T01:00:59+00:00
Sitting date: 2026-09-29